FAQs

FAQs 2017-09-30T13:07:02+00:00
How do I get my prescription/medication online? 2017-08-09T13:40:16+00:00
    • Simply fill out our quick online questionnaire for your selected medication
    • If we are able to supply it to you safely, your prescription/medication will be sent to you by Australia Post to an address or pharmacy of your choice
Do I need to speak to a doctor to get my prescription online? 2017-07-30T23:06:21+00:00
    • Our questionnaire has been carefully designed to ask all the questions a GP would ask you in person
    • Australian registered GPs review the questionnaires. You will not require a consultation unless further information is required
How much does it cost to deliver my prescription? 2017-08-09T22:26:27+00:00
    • Just $19.99 for the online doctor’s fee including free Registered Post
    • For Express post it will be an additional $4.99
    • Please note this is for the paper-prescription only
How much does it cost to deliver my medication? 2017-08-09T22:27:27+00:00
    • The total cost is the cost of the medication and the online doctor’s fee, plus any additional postage costs
    • The cost of the medication depends of the type and quantity of medication selected
    • Our doctor fee is $19.99 and includes free Registered Post
    • For Express Post it will be an additional $4.99
When will the prescription/medication arrive? 2017-08-09T13:59:48+00:00
    • For Registered Post, the prescription/medication should arrive in 2-6 business days. Please note delivery times will vary depending on lodgement and destination points.
    • For Express Post, if the order has been completed by 1pm, it will arrive the next business day for all capital cities (except Darwin) and most major towns
    • For Express Post if the order has been completed after 1pm, it will take up to 2 business days for all capital cities (except Darwin) and most major towns
Can I track my delivery? 2017-08-09T14:02:21+00:00
    • We use Australia Post and you will receive an email with a link to track your parcel’s location
Do you deliver medications as well as prescriptions? 2017-07-30T22:50:34+00:00
    • Yes, you can choose to have the paper prescription posted to you or the actual medication (tablets)
Do you offer repeats for the prescriptions/medications? 2017-08-09T15:09:18+00:00
    • Yes! Some medicines will come with option of more repeats than others. This depends on the frequency and duration they are required
How do I order my repeat prescription/medication? 2017-08-09T15:15:56+00:00
    • You simply logon, enter ‘My profile’ and select the button to order your repeat
    • There is no additional doctor fee, however there will be a small fee to cover postage
    • Once payment has been completed the prescription/medication will be sent by Australia Post
Where does my medication come from? 2017-08-09T15:20:11+00:00
    • Your medication will come from an Australian Pharmacy working in partnership with qoctor
    • Our pharmacists must adhere to very strict guidelines to ensure all medications are genuine, safe and issued with appropriate instructions on use
Are your medications genuine? 2017-08-09T15:18:09+00:00
    • Yes! All our medications are issued by a fully registered Australian Pharmacist and meet all Australian regulatory standards
    • You will have the option of a choosing between a branded medication and the cheaper generic equivalent
What is the difference between generic and branded medication? 2017-08-09T21:52:23+00:00
    • Medications can be bought as either generic or branded medications
    • Both contain identical medications and are equally effective. However branded medication generally cost more
Can I get PBS prescriptions online? 2017-07-09T23:22:44+00:00
    • We can only supply private (non-PBS) prescriptions at the moment, but we aim to be able to provide PBS prescriptions in the next few weeks
    • For many medications the non-PBS price is very similar or sometimes even cheaper than the PBS medication
Why does my prescription look different from the one issued by my other GP? 2017-08-09T14:04:47+00:00
    • Qoctor prescriptions are legal documents. They contain all the information required for a pharmacist to dispense your medication
    • Your pharmacist can easily verify the authenticity of the prescription via our website
What do I do if my prescription/medication does not arrive on time? 2017-08-09T16:02:26+00:00
    • We use Australia post registered mail for all our prescriptions and medications
    • Firstly track your item by clicking on the link within your order confirmation email for real time updates on the status of your order
    • If there appears to be a problem with the delivery of your item, or it appears to be lost, please contact us at info@qoctor.com.au

 

What if I gave the wrong skype ID? 2017-07-09T22:37:17+00:00
    • Use the contact us box to supply us with your correct skype ID
I’m having difficulty adding info@qoctor.com.au to skype 2017-07-09T22:35:20+00:00
    • If you are unable to add us on skype, then the doctor will try to add you when it is time for your consultation
    • Ensure that you have supplied us with your correct Skype ID and that you are logged in and online during the time of your consultation
    • Keep your phone close by as the doctor will try to contact by phone if they are unable to contact you on Skype
I’ve never used an online doctor before – how do I know they are genuine? 2017-01-25T23:29:54+00:00
    • Every member of the qoctor team is a registered doctor who lives and works in Australia.
    • Every document you receive from qoctor will quote the AHPRA registration number and Medicare provider number of the relevant doctor.
Will my employer accept my certificate? 2017-07-19T21:55:55+00:00
    • The short answer is yes! All our certificates are provided after an online consultation with a GP. All our Doctors are practicing GPs with full Australian qualifications and registration
    • Our certificates are valid legal documents and will be accepted by all employers. They meet all the legal requirements set out by the Australian Medical Association (AMA)
    • Online health services are commonplace in the United Kingdom and America and relatively new to Australia. Your employer may want to know more about us and our services. They are free to contact us at info@qoctor.com.au for more information

 

What do I have to do once I’ve given my information and paid? 2017-01-25T23:16:52+00:00
    • Just follow the website instructions – you’ll be offered a timeslot for your Skype teleconsultation with the online doctor. It’s simple and you don’t need to worry. We’ve done this thousands of times before!
    • Simply ensure you’re online on Skype when your appointment is scheduled
Do I have to use Skype for my consultation? 2017-07-09T22:29:41+00:00
    • Yes, you will need to have a brief video consultation using Skype for medical and carer certificates
    • Soon we will be integrating the video through our website- watch this space!
When will I receive my certificate? 2017-01-25T23:25:42+00:00
    • You will receive your downloadable certificate within a few minutes of your teleconsultation
What if I miss my consultation with the online doctor? 2017-03-26T22:55:59+00:00
    • We will try to contact you several times during your chosen time slot on skype, and on your mobile number.
    • If we are still unable to get hold of you, we will send you a voucher code via email which will entitle you to book another appointment for free.
What if the online doctor decides it’s not appropriate to give me a certificate? 2017-01-25T23:19:26+00:00
    • We will refund you fully straight away
    • This may occur if the online doctor feels you need to be examined in person
Can you backdate certificates? 2017-02-16T22:39:18+00:00
    • We can state that you were unwell on the dates you mentioned. The certificate itself will also state the date of consultation. Your employer is obliged to accept this
Can you give Workcover, Centrelink or TAC Certificates? 2017-02-16T22:39:11+00:00
    • We do not currently offer these services, and recommend you see your regular GP
    • Please register for updates about upcoming new services
Can you supply an paper copy of the certificate? 2017-07-30T22:54:33+00:00
    • Most employers will accept a PDF copy of your certificate- and they can go online to check its validity.
    • We have issued thousands of certificates across Australia and never had a certificate rejected
    • Unfortunately we are unable to supply an paper copy of your online certificate
    • All certificates are generated electronically. We are a paperless practice as this improves efficiency and is kinder to the environment
What is a new referral? 2017-01-25T23:34:12+00:00
    • It’s a letter that allows you to attend a specialist you’ve never consulted before
Which specialists can qoctor refer me to? 2017-01-25T23:45:33+00:00
    • qoctor can currently write new referral letters for you to see the following specialists:
      • A surgeon for a vasectomy
      • A dermatologist for acne
      • A gynaecologist for insertion of a contraceptive coil
      • A surgeon for a circumcision (for you or for your child)
      • A respiratory specialist or lab for sleep studies (testing for sleep apnoea)
      • An ophthalmologist for laser eye surgery
      • A plastic surgeon for a variety of cosmetic procedures
How do I get a new referral? 2017-01-25T23:45:22+00:00
    • Simply enter the details our website requests – these are put into the letter that the online doctor will write
What do I have to do once I’ve given my information and paid? 2017-01-25T23:43:53+00:00
    • A referral letter will be written for you which will allow you to see your chosen specialist
Will my referral entitle me to a Medicare rebate for seeing the specialist? 2017-01-25T23:48:36+00:00
    • If the consultation is eligible for a Medicare rebate, then the qoctor referral letter will allow you to claim it
When will I receive my referral letter? 2017-02-12T21:18:10+00:00
    • You will receive your downloadable referral letter within a few minutes of paying
What is a repeat referral? 2017-01-25T23:53:25+00:00
    • It’s a letter that allows you to attend a specialist you’ve seen in the past
    • Most specialists require one every year
How do I get a repeat referral? 2017-01-25T23:55:17+00:00
    • Simply enter the details our website requests – these are put into the letter that qoctor will write
How much does it cost? 2017-04-09T22:54:58+00:00
  • Just $19.99
What do I have to do once I’ve given my information and paid? 2017-01-26T00:19:28+00:00
    • A repeat referral letter will be written for you which will allow you to see your specialist again
Will my referral entitle me to a Medicare rebate for seeing the specialist? 2017-01-26T00:04:21+00:00
    • If the consultation is eligible for a Medicare rebate, then the qoctor referral letter will allow you to claim it 
When will I receive my repeat referral letter? 2017-02-12T21:16:11+00:00
    • You will receive your downloadable repeat referral letter within a few minutes of paying
Which specialists can qoctor refer me to? 2017-01-26T00:05:48+00:00
    • Provided you are already known to the specialist and the repeat referral is simply to continue follow-up with that specialist, qoctor can refer you to any specialist in Australia
What is a “change of specialist” referral letter? 2017-01-26T00:06:49+00:00
    • If another doctor or GP has referred you to a specialist within the last year but you now wish to see another specialist within the same specialty, this letter will allow you to do so
    • You may wish to use this service if, for example there is a shorter waiting time
How do I get a “change of specialist” referral? 2017-01-26T00:08:02+00:00
    • In order to use this service, you must already have in your possession a valid referral letter that will be less than 1 year old when you see the specialist
    • Simply enter the details our website requests – these are put into the “change of specialist” covering letter that qoctor will write
    • You must take both letters to the appointment
How much does it cost? 2017-04-09T22:57:09+00:00

Just $19.99

Can I change my referral to see a different kind of specialist from my original referral letter? 2017-01-26T00:09:08+00:00
    • No. The specialist you see must work in the same speciality as that specified in your original referral letter
What do I have to do once I’ve given my information and paid? 2017-01-26T00:14:15+00:00
    • A “change of specialist” referral letter will be written for you which will allow you to see your chosen specialist
Will my referral entitle me to a Medicare rebate for seeing the specialist? 2017-01-26T00:15:26+00:00
    • If the consultation is eligible for a Medicare rebate, then the qoctor referral letter will allow you to claim it
When will I receive my “change of specialist” referral letter? 2017-02-12T21:15:47+00:00
    • You will receive your downloadable change of specialist referral letter within a few minutes of paying
Which specialists can qoctor refer me to? 2017-01-26T00:17:20+00:00
    • qoctor can refer you to any specialist in Australia – but they must work in the same specialty as that to which you were first referred
Can I claim a Medicare rebate for my consultation or referral? 2017-06-25T23:49:36+00:00
    • Unfortunately there is no Medicare rebate for our services at the moment
What if my details are wrong on my referral letter? 2017-02-27T21:29:01+00:00
    • If the details you provide on your referral questionnaire or patient profile are incorrect and you later wish to change them, you’ll need to start again and make another payment
    • We advise you to carefully check all information prior to submitting, to prevent any disappointment
How do I see an online doctor? 2017-01-26T00:26:17+00:00
    • It won’t be long until you can access healthcare with GPs and a variety of other online doctors and healthcare workers via qoctor.com.au
    • The future is coming (finally)!
What would you like qoctor to do for you? 2017-02-20T22:19:26+00:00
    • If there’s something that you’re frustrated about and you can’t understand why we’re not offering it online, please contact us and let us know. We’d love to help you get what you want, when you want it, how you want it!
    • Don’t be shy!