FAQs

    • Every member of the qoctor team is a registered doctor who lives and works in Australia.
    • Every document you receive from qoctor will quote the AHPRA registration number and Medicare provider number of the relevant doctor.
    • The certificate you will receive from qoctor is a legal document and your employer can verify its authenticity quickly and conveniently via our website
    • To date we’ve issued thousands of certificates, saving Australians thousands of hours of time (and saving Medicare hundreds of thousands of dollars)
    • Just follow the website instructions – you’ll be offered a timeslot for your Skype teleconsultation with the online doctor. It’s simple and you don’t need to worry. We’ve done this thousands of times before!
    • Simply ensure you’re online on Skype when your appointment is scheduled
    • Yes, you will need to have a brief video consultation using Skype for medical and carer certificates
    • Soon we will be integrating the video through our website- watch this space!
    • You will receive your downloadable certificate within a few minutes of your teleconsultation
    • We will try to contact you several times during your chosen time slot on skype, and on your mobile number.
    • If we are still unable to get hold of you, we will send you a voucher code via email which will entitle you to book another appointment for free.
    • We will refund you fully straight away
    • This may occur if the online doctor feels you need to be examined in person
    • We can state that you were unwell on the dates you mentioned. The certificate itself will also state the date of consultation. Your employer is obliged to accept this
    • We do not currently offer these services, and recommend you see your regular GP
    • Please register for updates about upcoming new services
    • Most employers will accept a PDF copy of your certificate- and they can go online to check its validity.
    • We have issued thousands of certificates across Australia and never had a certificate rejected
    • Unfortunately we are unable to supply an original copy of your online certificate
    • It’s a letter that allows you to attend a specialist you’ve never consulted before
    • qoctor can currently write new referral letters for you to see the following specialists:
      • A surgeon for a vasectomy
      • A dermatologist for acne
      • A gynaecologist for insertion of a contraceptive coil
      • A surgeon for a circumcision (for you or for your child)
      • A respiratory specialist or lab for sleep studies (testing for sleep apnoea)
      • An ophthalmologist for laser eye surgery
      • A plastic surgeon for a variety of cosmetic procedures
    • Simply enter the details our website requests – these are put into the letter that the online doctor will write
    • A referral letter will be written for you which will allow you to see your chosen specialist
    • If the consultation is eligible for a Medicare rebate, then the qoctor referral letter will allow you to claim it
    • You will receive your downloadable referral letter within a few minutes of paying
    • It’s a letter that allows you to attend a specialist you’ve seen in the past
    • Most specialists require one every year
    • Simply enter the details our website requests – these are put into the letter that qoctor will write
  • Just $19.99
    • A repeat referral letter will be written for you which will allow you to see your specialist again
    • If the consultation is eligible for a Medicare rebate, then the qoctor referral letter will allow you to claim it 
    • You will receive your downloadable repeat referral letter within a few minutes of paying
    • Provided you are already known to the specialist and the repeat referral is simply to continue follow-up with that specialist, qoctor can refer you to any specialist in Australia
    • If another doctor or GP has referred you to a specialist within the last year but you now wish to see another specialist within the same specialty, this letter will allow you to do so
    • You may wish to use this service if, for example there is a shorter waiting time
    • In order to use this service, you must already have in your possession a valid referral letter that will be less than 1 year old when you see the specialist
    • Simply enter the details our website requests – these are put into the “change of specialist” covering letter that qoctor will write
    • You must take both letters to the appointment

Just $19.99

    • No. The specialist you see must work in the same speciality as that specified in your original referral letter
    • A “change of specialist” referral letter will be written for you which will allow you to see your chosen specialist
    • If the consultation is eligible for a Medicare rebate, then the qoctor referral letter will allow you to claim it
    • You will receive your downloadable change of specialist referral letter within a few minutes of paying
    • qoctor can refer you to any specialist in Australia – but they must work in the same specialty as that to which you were first referred
    • Unfortunately there is no Medicare rebate for our services at the moment
    • If the details you provide on your referral questionnaire or patient profile are incorrect and you later wish to change them, you’ll need to start again and make another payment
    • We advise you to carefully check all information prior to submitting, to prevent any disappointment
    • Pretty soon you’ll be able to get all sorts of prescription-only medications delivered directly to you by qoctor.com.au, for example the contraceptive pill
    • Watch this space!
    • We hope to have this up and running in the coming weeks. Please register for updates about upcoming new services
    • It won’t be long until you can access healthcare with GPs and a variety of other online doctors and healthcare workers via qoctor.com.au
    • The future is coming (finally)!
    • If there’s something that you’re frustrated about and you can’t understand why we’re not offering it online, please contact us and let us know. We’d love to help you get what you want, when you want it, how you want it!
    • Don’t be shy!