Refund Policy2018-03-15T18:44:24+11:00

Thanks for using qoctor

If you are not entirely satisfied with your purchase, we’re here to help.


We will issue a refund if:

  • The doctor decides it is not appropriate to provide a certificate
  • You cancel your appointment with the online doctor before your chosen time-slot has started

If your refund is approved, it can take up to 14 days to be completed.

Missed Appointments

  • If we’ve been unable to contact you during your time-slot, you will be sent  a voucher code via email to book another appointment

Contact Us

If you have any further questions please contact us. 

Reviews from TrustPilot

“Fantastic Great experience!”

Rhiannon, Patient

“Quick, convenient and professional”

Matthew, Patient

“Very helpful! They’re a new service, and seem committed to helping. Friendly doctor and pretty straightforward. Very happy with it……lots of innovations coming up by the sound of it!”

Sep, Patient

4.8 out of 5
reviewed by Trustpilot