All certificates issued by Qoctor are provided after an appropriate, detailed telehealth consultation, with a registered doctor based in Australia. Our certificates have exactly the same validity as a certificate issued in person, in a clinic, following appropriate an assessment. Online/telehealth services are now commonplace across Australia, and the same professional standards apply to both [...]

Just follow the website instructions - you can choose a timeslot for your video consultation with the online doctor.  Ensure you are online on the video platform when your appointment is scheduled (don't forget there may be a time difference, depending where you live. Our time slots are AEST, i.e. local Melbourne time) To get [...]

Click on the link 'change consult time' within the confirmation email and then select a time slot of your choice Alternatively you can log in to your profile on the website, and click on 'change consult time'  This can be done up to 15 minutes before your scheduled appointment slot.

Subject to your assessment, the doctor may decide to issue a medical certificate. If so, your downloadable certificate will appear in your Qoctor profile within moments of your video consultation- simply login to your account to view, download etc.

We will try to contact you firstly on the video platform and then on your mobile number if there is no answer.  If we are still unable to get hold of you, we will send you a link via email which will allow you to book another later appointment for free, if you wish. You will [...]

Sometimes, based on your video consultation, the doctor may feel you need to be assessed in person. They may advise you that your symptoms require a physical examination, for safety reasons or some other type of investigation. This may also be advised if you have had multiple medical certificates in a short period of time. [...]

Qoctor does not currently offer Workcover or TAC Certificates- we recommend you see your regular GP instead, as continuity of care is particularly important for ongoing work related health issues, or certificates relating to ongoing injuries/conditions. It may be possible to obtain a Centrelink form SU415, or its digital version SU683 from a telehealth doctor [...]

Most employers will accept a PDF copy of your certificate- and they can go online to check its validity (though patient confidentiality is always maintained, your personal information is not shared). Unfortunately we are unable to supply a paper copy of your online certificate, but you can obviously print out the document yourself if necessary. [...]