Yes. Our doctors only issue a Centrelink certificate when they can properly assess your condition, and its effect on your capacity, through a telehealth consultation. They may instead advise you to see your regular GP, or to register with a local GP if you don’t have one. This is most likely where the certificate would cover an extended period, your condition is long-term, or you’ve already had certificates for the same illness. In those situations, continuity of care matters: a doctor who knows your history is better placed to assess ongoing incapacity, and Centrelink also tends to place more weight on evidence from your usual doctor. For short-term illness, a telehealth certificate is usually appropriate. If our doctor decides they can’t issue one, you may be eligible for a refund.