No. A video consultation with a doctor is required before any treatment can be issued. Most sinus infections are viral and don’t need antibiotics, so the doctor assesses your symptoms to work out what’s actually causing them and what will genuinely help, which might be prescription treatment, or might be simple measures you can manage yourself. A questionnaire alone isn’t enough, and services that hand out antibiotics without a real consultation contribute to antibiotic resistance and don’t meet Australian standards.